Updated Nov 10, 2021

30 Day No Hassle Returns Policy

We offer full money-back guarantee for all orders made on our website. If you are not satisfied with the products. Send them back to us for full refund. You are eligible for a full reimbursement within 30 calendar days after you receive the products.

• Our aim is to provide our customers with online products of the highest standard and quality. We take full responsibility for ensuring that your products arrive in the condition that they left us. Although we pack all items carefully to ensure they travel safely, If you do receive an item which has been broken or damaged during transit, or is faulty for any reason, please contact us within 30 days of receiving the item by email so that we can quickly organise to send you a replacement product or a full refund if you choose.

• If you just do not want the item anymore,within 30 days of receiving the item, while the item is working fine, you can return the item for a full refund. (You need to pay the shipping fee for the return), please contact us by email to get the RMA before you send the item back to us.

please contact us with all the details of the issue. Then we will work with you to 

1. fix the item

or 2. provide replacement

or 3. send full refund.

Generally you will receive the refund in 1 business day. The money will go back to your Paypal account or the Bank account you use to complete the payment.

If you do not get the refund in 2 business days, Please contact directly.

Items Damaged within 1 year (1-Year Product Warranty)

Together with our suppliers, we work hard to provide high-quality products. However it is very hard to make the defect ratio to 0%. So we offer you 1-Year Product Warranty. We are responsible for fixing your items with any issues within one year of your receiving the item. Please contact us to find a solution when issue occurs. If we are unable to fix the issue, a replacement one will be provided for free, otherwise a full refund will be provided.

Lost Packages

If you have tracked and checked for your parcel and believe it to be lost, please email us within 30 days of dispatch, in order for a  refund  to be issued. If the package has the correct delivery information and has been deemed 'lost' after an investigation, we will replace the items. If we are unable to source replacement items due to these no longer being available for whatever reason, a refund will be processed for the unavailable items and postage costs, if applicable. 

Our information

Futian District, Xiameilin 2nd St,

Songde International 34-6C

518000 Shenzhen Guangdong Province


Call us:

+86 17169664463

Email us:


Website: https://www.buy-a-charger.co.uk/

Our full contact details